Balmain customer care

The undertaken operations

We offer a 24-month warranty on the work done. In case of damage covered by this warranty, we undertake to repair or replace any parts, movement or component, as we see fi t and free of charge, and/or to repair faulty work as discovered by our Customer Service. All other rights in connection with faulty work on our parts are explicitly excluded. This warranty neither covers normal wear and tear nor accidental damage or damage caused through negligence. This warranty will not be valid in case any work is done by a non-official Balmain Service Center.

Public prices

The recommended public prices are indicated in Swiss francs (CHF) and include applicable VAT but not shipping costs. These prices are subject to change without prior notice or information.

Service

Specification

Full service

Partial service

Quartz

2 or 3 hands + calendar

120 CHF

70 CHF

 

moon phase

160 CHF

70 CHF

 

chronograph

200 CHF

70 CHF

 

battery service + sealing (if applicable)

30 CHF

70 CHF

Service

Specification

Full service

Partial service

Automatic

2 or 3 hands + calendar

120 CHF

70 CHF

Service

Specification

Full service

Partial service

Demagnetisation

 

free

free

Service

Specification

Full service

Partial service

Accuracy check

 

free

free

Full service, partial service

The various works undertaken as part of the two above-mentioned services are described in the table opposite. A more detailed description of the service will appear on the quotation.

Service

Full service

Partial service

Diagnosis and identification of the watch

yes

yes

Case-to-movement separation

yes

yes

Disassembly of the case

yes

 

Polishing of the case and bracelet (if applicable)

yes

 

Washing of the case and bracelet (if applicable)

yes

yes

Disassembly or replacement of the movement

yes

 

Separation of the movement components

yes

 

Washing of the movement components

yes

 

Reassembly and lubrication of the movement and replacement of worn parts

yes

 

Battery replacement for quartz watch

yes

yes

Reassembly of the case with replacement of components if necessary to ensure water resistance

yes

yes

Assembly of the movement with the case

yes

yes

Aesthetic check according to Balmain specifications

yes

yes

Rate check according to Balmain specifications

yes

yes

Water-resistance check (if applicable)

yes

yes

24-month warranty on the work performed

yes

yes

Any other component not included in the above packages

separate quote

separate quote